We’re here if you have a question about your account, a promotion, or anything else related to your time on ME99. Before reaching out, it’s worth checking whether your question is already answered on one of our existing pages, our ME99 Login guide covers most account access issues, and our blog goes into detail on how we handle payments.
If you still need to get in touch directly, here’s how, and what to expect once you do.
The quickest way to reach us is through the contact form below. Let us know what your enquiry is about, whether that’s your account, a promotion, a payment, or something else, and we’ll get back to you.
We’ve kept the form simple on purpose. A clear subject line and a short description of what’s happening is usually all we need to start looking into your enquiry, you don’t need to write an essay to get a proper answer.
A well-detailed message gets a faster, more useful reply than a one-line question. Where relevant, it helps to include:
None of this is compulsory, we’ll always try to help with whatever information you give us, but a bit of context upfront usually means fewer back-and-forth messages before your issue is sorted.
52 Ridge Road, Howard 4659
Queensland, Australia
This is the registered company information listed in our Privacy Policy, which also covers how we handle any personal information you share with us, including through this contact form.
Because an ME99 account holds personal details, balance information and activity history, we take account-specific requests seriously. If your enquiry involves changing account details, investigating a balance issue, or anything else tied directly to your account, we may ask you to confirm some details first, this is the same security-conscious approach behind the SSL encryption, device recognition and biometric support already built into how you log in.
This step exists to protect you as much as it protects us. It means someone who isn’t you can’t simply email in and start making changes to your account, even if they know your username or a few basic details. If you’re ever asked to verify something during a support conversation, it’s a normal part of how we keep accounts secure, not a sign that anything has gone wrong.
If your enquiry is about your personal data rather than your account activity, for example, asking what information we hold, requesting a correction, or asking us to delete your data, you can raise that through the same contact form. Our Privacy Policy sets out these rights in more detail, including how long we typically retain different categories of data and what happens once a deletion request is processed.
Just note in your message that your enquiry relates to a data or privacy request specifically, so it can be handled appropriately rather than treated as a general account question.
Not every message we receive is from a player. If you’re reaching out about a potential partnership, an affiliate arrangement, media enquiry, or anything else outside general player support, you’re welcome to use the same contact form, just make the nature of your enquiry clear in the subject line so it reaches the right area rather than sitting in a general support queue.
If you’re reaching out because gambling has started to feel less like entertainment and more like something you can’t control, please know that support is available, and reaching out is a reasonable first step. We’d encourage treating any conversation about this the same way you would a normal support enquiry, direct, honest, and without pressure to explain more than you’re comfortable with.
In general, we encourage players to read game rules before playing, check promotion terms before claiming a bonus, set personal limits that feel comfortable, avoid chasing losses, take breaks when needed, and treat casino games as entertainment rather than a source of income. If you’d like to talk about setting limits on your account or taking a break from ME99, our support team is a reasonable first point of contact, and we’ll do our best to point you toward the right next step.
ME99 is intended for players 18 and over.
We aim to get back to every enquiry as quickly as we reasonably can, but we haven’t published a fixed response-time guarantee, so please bear with us if it takes a little longer during busier periods. If your enquiry is account-specific, having your registered email or mobile number ready when you reach out helps us look into it faster, and following the guidance above on what to include will usually save a round of follow-up questions.
If you haven’t heard back after a reasonable amount of time, it’s fine to follow up on the same enquiry rather than submitting a duplicate, referencing your original subject line helps us find your original message quickly.
A few common questions can often be sorted out without waiting on a reply:
If something on our platform doesn’t make sense, a promotion term feels unclear, a page isn’t loading the way it should, or you’re just not sure who to ask, reaching out is always the right call. We’d rather answer a question that turns out to be simple than have a player quietly stuck on something we could have cleared up in a couple of minutes.
ME99 Casino Australia delivers a smoother online casino experience with exciting games, player rewards, secure access and reliable support for Australian players.
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